Terms and Conditions - Gardener Catford
Welcome to Gardener Catford. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before engaging with our gardening services.
1. Acceptance of Terms
These Terms and Conditions govern your use of our services. By hiring Gardener Catford, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Services Provided
We offer a range of gardening services, including but not limited to:
- Lawn Mowing and Maintenance
- Garden Design and Landscaping
- Planting and Hedging
- Weed Control and Pest Management
- Garden Clean-Up and Waste Removal
3. Booking and Scheduling
To schedule a service, you must:
- Provide accurate contact information
- Specify the type of service required
- Agree to the proposed schedule
3.1. Confirmation
Upon booking, you will receive a confirmation email detailing the service date, time, and cost. Please review this information carefully.
4. Payment Terms
Our payment policy is outlined below:
- Prices are quoted in British Pounds (£) and are subject to change without notice.
- Payment is due upon completion of the service unless otherwise agreed upon.
- We accept various payment methods, including cash, credit/debit cards, and bank transfers.
4.1. Late Payments
Late payments may incur additional charges. If you anticipate a delay in payment, please contact us promptly.
5. Cancellation and Rescheduling
If you need to cancel or reschedule a service, please provide at least 24 hours' notice. Failure to do so may result in a cancellation fee.
- Cancellation within 24 hours: £50 fee
- No-shows: £100 fee
6. Liability and Insurance
Gardener Catford is insured for public liability. However, we are not liable for:
- Damage resulting from existing garden conditions prior to our service
- Accidental damage occurring during the service, unless caused by our negligence
- Theft or loss of personal items on your property
6.1. Insurance Coverage
Our insurance covers third-party damage and personal injury arising from our operations. Please ensure that any valuable items are secured before our arrival.
7. Customer Responsibilities
As a customer, you agree to:
- Provide accurate information about your garden and any specific requirements
- Ensure that access to your property is available at the scheduled time
- Inform us of any hazards or obstacles that may affect our work
7.1. Property Access
Customers are responsible for providing clear access to their property. Failure to do so may result in delays or additional charges.
8. Changes to Terms and Conditions
Gardener Catford reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly.
9. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
11. Intellectual Property
All content provided by Gardener Catford, including text, images, and logos, is the property of Gardener Catford and is protected by copyright laws. Unauthorized use is prohibited.
11.1. Use of Content
You may not reproduce, distribute, or create derivative works from our content without explicit permission.
12. Termination
We reserve the right to terminate our services at any time if you breach these Terms and Conditions, engage in fraudulent activities, or behave inappropriately.
12.1. Grounds for Termination
Termination may occur without notice in cases of:
- Non-payment for services rendered
- Repeated cancellations without valid reason
- Abusive or threatening behavior towards our staff
13. Feedback and Complaints
Your feedback is valuable to us. If you have any complaints or suggestions, please contact us. We strive to resolve issues promptly and to your satisfaction.
13.1. Complaint Procedure
To lodge a complaint:
- Describe the issue in detail
- Provide your contact information
- Submit the complaint through our designated channels
14. Force Majeure
Gardener Catford is not liable for any failure to perform its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, or disruptions in service.
15. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.
16. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Gardener Catford regarding the use of our services and supersede all prior agreements and understandings.
17. Amendments
Any amendments to these terms must be in writing and signed by both parties. Verbal agreements are not recognized unless documented in writing.
17.1. Notification of Changes
We will notify you of substantial changes to these Terms and Conditions through our official communication channels. It is your responsibility to stay informed about these updates.
18. Assignment
You may not assign or transfer your rights or obligations under these terms without our prior written consent. Gardener Catford may assign its rights and obligations to third parties as necessary.
19. No Waiver
The failure of Gardener Catford to enforce any right or provision of these Terms and Conditions will not be deemed a waiver of such right or provision.
20. Contact Information
For any questions regarding these Terms and Conditions, please reach out to us through our official communication channels.